Frequently Asked Questions (FAQ)

What types of vintage electronics does Zemtrax offer? At Zemtrax, we specialize in a wide range of classic tech, including vintage mobile phones, handheld gaming consoles, music players, cameras, and more. Our collection features iconic brands and models from various eras, meticulously restored to their original glory.

Are all items in Zemtrax's collection fully functional? Yes, we take great care to ensure that all items in our collection are fully functional unless otherwise stated. Each device undergoes thorough testing and restoration by our team of experts to guarantee quality and performance.

Do you offer warranty or guarantees on your products? We stand behind the quality of our products and offer a warranty on most items in our collection. Warranty coverage varies depending on the product and is outlined in the product description. Additionally, we offer a satisfaction guarantee, allowing you to return or exchange any item within a specified period if you're not completely satisfied.

How can I contact Zemtrax's customer service team? If you have any questions, concerns, or need assistance with your order, our customer service team is here to help. You can reach us via email at [email address] or by phone at [phone number]. We strive to respond to all inquiries promptly and provide personalized support to ensure your satisfaction.

What payment methods does Zemtrax accept? Zemtrax accepts various payment methods, including major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and select mobile wallet platforms (such as Apple Pay and Google Pay). All transactions are processed securely to protect your payment information.

Does Zemtrax offer international shipping? Yes, we offer international shipping to select countries. Please note that shipping times and costs may vary depending on your location and the selected shipping method. Additionally, customs duties, taxes, and fees may apply and are the responsibility of the recipient.

Can I track the status of my order? Yes, once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery and estimated delivery timeframe.

What is Zemtrax's return policy? We want you to be completely satisfied with your purchase from Zemtrax. If for any reason you're not satisfied, you may return or exchange the item(s) within a specified period, subject to the conditions outlined in our Return Policy. Please refer to our Return Policy for detailed information on how to initiate a return and eligibility criteria.